- Purpose
HPS Damp Proofing Ltd is committed to protecting the privacy and personal information of our customers, suppliers, employees and all individuals with whom we conduct business.
This Privacy Notice explains how we collect, use, store and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our aim is to ensure that all personal information is handled lawfully, fairly, transparently and securely.
- Our Commitment
At HPS Damp Proofing Ltd we understand that our customers trust us not only with their homes and buildings, but also with their personal information.
We collect only the information necessary to provide our professional surveying and remedial services and will never sell, misuse or unlawfully disclose personal information.
Protecting customer privacy forms part of The HPS Standard and reflects the professionalism and integrity upon which our business has been built.
- Who We Are
HPS Damp Proofing Ltd provides professional services including:
- Damp Proofing
- Timber Preservation
- Basement Waterproofing
- Condensation Control
- Structural Timber Repairs
- Building Preservation Surveys
For the purposes of UK GDPR, HPS Damp Proofing Ltd acts as the Data Controller.
- Information We Collect
Depending upon the services requested, we may collect:
- Customer name
- Postal address
- Property address
- Telephone numbers
- Email address
- Survey reports
- Photographs
- Moisture meter readings
- Timber inspection findings
- Quotations
- Specifications
- Correspondence
- Invoices and payment information
- Website enquiry details
- Why We Collect Your Information
Personal information is collected only where necessary to:
- Respond to enquiries.
- Arrange property surveys.
- Produce quotations.
- Prepare specifications.
- Carry out contracted works.
- Issue guarantees where applicable.
- Maintain customer records.
- Meet legal and contractual obligations.
- Improve the quality of our services.
- Survey Reports and Property Information
As part of our professional service we prepare detailed reports concerning the condition of buildings and structures.
These reports may include:
- Photographs
- Moisture meter readings
- Timber inspection findings
- Construction details
- Defect diagnosis
- Recommendations for remedial works
This information is treated as confidential and is used solely for the purposes of providing our professional services.
- Professional Confidentiality
At HPS Damp Proofing Ltd, we recognise that every property we inspect is someone’s home, business or investment. During the course of our surveys and remedial works, we may become aware of information relating to the condition, construction, occupancy or maintenance of a property.
We treat all survey findings, photographs, inspection notes and customer information as confidential. This information is used solely for the purpose of providing our professional services and will not be disclosed to any third party without the customer’s consent, unless disclosure is required by law or is necessary to fulfil our contractual or legal obligations.
All employees are expected to maintain the highest standards of professional integrity and confidentiality. Respect for our customers’ privacy forms an integral part of The HPS Standard and reflects the trust placed in us when we are invited into their properties.
- Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
- Performance of a contract.
- Legitimate business interests.
- Compliance with legal obligations.
- Consent, where required.
- Sharing Information
HPS Damp Proofing Ltd does not sell personal information.
Where necessary, information may be shared with:
- Guarantee providers.
- Product manufacturers for warranty purposes.
- Professional advisers.
- Accountants.
- Legal representatives.
- Regulatory authorities where required by law.
Any organisation receiving personal information from HPS Damp Proofing Ltd is expected to handle that information in accordance with UK data protection legislation.
- Information Security
We take appropriate technical and organisational measures to safeguard personal information against accidental loss, unauthorised access, alteration or disclosure.
These measures include:
- Secure electronic storage.
- Password-protected systems.
- Controlled access to customer records.
- Responsible handling of paper records.
- Retention of Information
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected and to satisfy legal, contractual and business requirements.
Records relating to surveys, quotations, completed remedial works and guarantees may be retained for an extended period to support warranty obligations, future customer enquiries and legal compliance.
- Your Rights
Under UK GDPR you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of information where applicable.
- Restrict processing.
- Object to processing.
- Request transfer of your personal information where applicable.
- Withdraw consent where consent forms the lawful basis for processing.
Requests should be made using the contact details below.
- Cookies
Our website uses cookies to improve user experience and assist us in understanding how visitors use our website.
Where required, visitors will be provided with the opportunity to manage their cookie preferences.
- Third Party Websites
Our website may contain links to external websites.
HPS Damp Proofing Ltd is not responsible for the privacy practices or content of third-party websites. Visitors are encouraged to read the privacy notices of any external websites they visit.
- Contact Details
If you have any questions regarding this Privacy Notice or how your personal information is handled, please contact:
HPS Damp Proofing Ltd
Email: [Insert Company Email]
Telephone: [Insert Telephone Number]
Website: https://hpsdamp-proofing.co.uk
If you are dissatisfied with the way your personal information has been handled, you have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
- Review and Continual Improvement
This Privacy Notice forms part of The HPS Standard and will be reviewed annually, or sooner if required by changes in legislation, business operations or continual improvement initiatives.
Suggestions for improvement are welcomed and will be considered as part of HPS Damp Proofing Ltd’s commitment to maintaining the highest professional standards.